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November 21, 2007

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We are trying to help a very deserving disabled veteran support himself and his family.
Company is endorsed by Donald Trump and many others!
Great quality and competitive prices. Please take a few minutes to look at his website:

http://fpaxson.acndirect.com


If you live in the USA, look for your state, if outside the USA, click on your flag.

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Please note, this is no longer my primary
email address. If you are trying to reach
me, please contact my helpdesk and
provide your full contact info so they
can forward it to me:

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Thanks, and talk to you soon!
Frank Rumbauskas


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That blog post is full of misinformation. The promotion I endorsed is *NOT* an "opt-out scam". In fact the offer was very clearly disclosed on the page. Mike really went out of his way to disclose the offer.

If someone wants to falsely accuse me of running scams, fine, if that's their attitude then I probably can't help them anyway. Negative people cannot be helped. A lot of people are pissed off at the mere thought of others making a lot of money, and that's just the way it is. In fact Napoleon Hill himself said 98 out of every 100 people are this way and cannot be changed.

Frank, I'm disappointed. Why are you involved in one of these opt-out scams?

http://www.searchtempoblog.com/index.php/im-disappointed-with-frank-rumbauskas/

I agree, and that's one of the big challenges of direct marketing, that eventually the market becomes saturated and newcomers find it difficult to impossible to sell product.

I know some legitimate companies that sell via direct marketing and present a real opportunity to newcomers, but I think PPL's opportunity is coming to a close now that everyone and their brother is signed up with them.

I don't think direct marketing companies really care about oversaturation. Their plan is just to put it into as many hands as possible.

J. Smith -

I'm confused by your post. The gist of it is that you didn't receive a refund; however, right at the beginning you say "I received full credit for both orders." I know you didn't dispute credit card charges, because those come directly to my desk, so I have no idea what happened here.

If someone returns a product and doesn't receive full immediate credit, there can be a number of reason:

- Did you return it to the proper CA address (not the AZ return address on the box)?

- Was the RA form completed in full and included so my staff could process the refund promptly without searching for your information in our database?

- Was the product in new condition?

- Was it lost in the mail? (Yes, it has happened before, which is why we require return packages to carry tracking.)

... and on and on. The only two reasons anyone doesn't receive an immediate refund (within one business day of receipt, per our policy) is if they sent it to the incorrect Arizona address, or if the package was lost, in which case we will issue a full refund as long as you can provide a tracking number showing that we received it.

In any case, since you said up front that you have received full credit, I'm still confused as to what the dispute is.

Frank, I have to disagree with you and agree at the same time if that's possible but I'll show you what I mean. Many letters are sent on behalf of average folks that can't afford $200 an hour for an attorney and many positive results take place with these letters and they are not all from petty argumentative people. Unfortunately, I have had first hand experience with this service where I had a letter sent to you from a provider attorney and of course no response from you. My letter was not threatening and all I was asking for was an apology. I returned your system under a 30 day free guaranty. I followed everything explained under your return policy (and I understand why you have the system you have because of fraud) but in this case it was not fraud. I returned the material, and I have to note here I had never ordered anything online before this order. Well, I was still charged the full amount of both orders wrongly by your business. I have received full credit, which proved I returned everything on time and in resale condition. Your help desk didn't resolve my problem in minutes. In fact, I was told twice someone would call back and no one ever did. Finally on the third attempt I get an email from Ashley (not a professional response, lacking much customer service)and she says in response to my email I'll look into it and get back with you. Well, when will she get back? a week, two days? Feeling like I may be getting ripped off here I put a dispute with my bank and letting Ashley know. Bottom line is I get an email back calling me a fraud and thief and scum. Again I understand the amount of fraud you probably get and that's the reason for your policy, but in this case I am not a fraud nor a thief. So instead of hiring an attorney at $200 an hour I use my Prepaid Legal service to write a letter demanding an apology for defamation. It's obvious you choose not to screen even legit claims and probably figure there are more negative claims than honest claims against your business. So who cares if you loose one customer. Do I have the resources to pursue my claim-yes, do I have the intent to do so?maybe. Again, all I asked for was an apology for being wrongly accused as a thief and committing fraud. Remember it was your business that wrongly charged my account and your help desk that never responded until my third attempt and if it's your practice to have employees call customers liars, thieves, fraudsters and scum with your approval even to the innocent maybe I should pursue my intent for defamation? Did my letter have any effect? no. Not to you, because you could probably care less about customer satisfaction and businesses that will also throw away claims from customers I'm sure have the same poor service as your business has demonstrated. This is why Prepaid Legal has the service they do. To give back to the average person that can't afford attorney fees the access that only the country club rich have. See, it's not justice for all but justice to those who can afford it.Who's taking advantage of who? Maybe businesses like yours that wrongly charge accounts that have returned items on full guaranty's knowing the average person will not have the resources or intent to do anything about it.

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